This Payment Policy explains how payments are processed when you shop at Lockhone (lockhone.com).

Accepted payment methods

We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club and Union Pay, as well as Apple Pay, Google Pay, Shop Pay, PayPal and Klarna where available at checkout.

Currency

Prices are shown and charged in GBP (£) for UK customers (inclusive of UK VAT where applicable) and in USD ($) for US customers, converted automatically at current exchange rates. The amount shown at checkout is the amount charged. For any other currency shown by your card issuer, the final rate is set by the issuer.

When payment is taken

Payment is authorised and captured in full at the time the order is placed. An order is confirmed once payment is successfully processed and an order-confirmation email is sent.

Payment security

All payments are processed through Shopify's PCI-DSS-compliant secure checkout. Card data is encrypted in transit and handled directly by our payment providers — Lockhone never sees or stores full card numbers.

Failed or declined payments

If a payment is declined, the order will not be processed. Please check the card details or contact the card issuer, then try again. We may cancel and refund any order where payment cannot be verified or where fraud is suspected.

Pricing

We reserve the right to correct pricing errors. If a product's correct price is higher than the price shown at checkout, we will make contact before dispatch and offer the choice to proceed or cancel for a full refund.

Questions?

Visit our FAQs page or contact our customer service team for assistance.

Contact Information

  • Store Name: Lockhone
  • Address: 297 Station Road, Birmingham B33 8QT, United Kingdom
  • Email: info@lockhone.com
  • Phone: +44 121 819 0246
  • Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
  • Response Time: We aim to reply within 1–2 business days.